Privacy Policy

Pixelshop recognizes and respects the importance of protecting the privacy of all information provided by Users. Pixelshop controls and processes information about its Users, and processes information about its Users' Clients. In order to better understand what kind of information we collect, and the way we process and use such information, please read carefully our Privacy Policy below before using our Services.

  • Terminology and Interpretation
      1. Unless stated otherwise, the terms used in this Privacy Policy refer to the terms and their meanings as defined in the Terms of Use.
      2. Furthermore, the following terms in this Privacy Policy have the following meanings:

"Personal Information" means any information that can identify its owner, such as name, email address, telephone number and personal address.

  • The Information we Collect and/or Process
      1. When using the Services, we may collect from You for the following information:
        1. We may ask you to provide Your Personal Information, such as name, email address, date of birth, address and telephone number when you are registering to any of our Services. We may also collect Your Personal Information when you are contacting our customer support or send us an email. We may also collect information pertaining to Your use of any of our Services, communications with Us, Your purchases and transactional information, as well as information about your devices and activity in Pixelshop Website and the Platform. We may also occasionally monitor Your communications with Your Clients to ensure Your use of the Services complies with our Terms of Use.
        2. When purchasing our Services, you may be required to provide payment and billing information, such as Your credit card details and billing address ("Payment Information"), however, while transactions can be performed through Pixelshop Website, we do not collect nor process Your Payment Information, but we direct You to a third party payments service provider, such as Stripe, who collects and processes Your Payment Information in order to complete the transaction with Us.
      2. We may collect from Your Clients for the following information:
        1. As part of Your use of the Services, you may provide us Personal Information and other information about Your Clients, such as their names, email addresses and telephone numbers. You can provide this information by uploading it to the Platform in bulk as a contacts list, importing it as a contacts list from a different compatible service, or entering manually each of your Clients' Personal Information into the Platform. 
        2. As part of our Mailing Tool and Text Messaging Tool, we also collect data from Your Clients pertaining to actions they have taken in respect to messages You have sent them using our Services, such as whether a Client has opened your message, whether and which links in your message did a Client click on, whether a Client has marked Your message as spam or whether a Client has requested to unsubscribe from Your messages.
        3. If you implement any of our Features in Your Website, such as implementing Pixelshop Code in Your Website in order to use the Automation Tool and/or the Pop-up Tool, we will also collect information about Your Clients' activity in Your Website, such as pages in Your Website visited by a Client, purchases in Your Website made by a Client and orders not completed by a Client in Your Website, as well as information about Your Clients' devices, such as IP address and browser ID. The Pop-up Tool may further allow us to collect Personal Information from Clients visiting Your Website, if such Clients decide to provide their Personal Information through the Pop-up Tool.
  • How We Use Information 
      1. We may use the Information we collect from You for the following purposes:
        1. Enable and enhance your access to the Services;
        2. Provide and improve our Services;
        3. Personalize the Services for you according to Your preferences and requirements;
        4. Provide efficient and convenient customer services to You;
        5. Meet legal requirements;
        6. Protect Your account and information;
        7. Enforce compliance with our Terms of Use;
        8. Better administer our Services;
        9. Send you statements, Marketing communications, periodic emails and invoices regarding the services and/or the products;
        10. Process and track Your transactions;
      2. We may use the Information we collect from Your Clients for the following purposes:
        1. Provide and improve our Services;
        2. Ensure Your use of our Services complies with our Terms of Use, Privacy Policy and applicable law;
        3. Meet legal requirements, prevent fraud and abuse of our Services;
        4. Respond to requests by legal, official or public authorities, or to comply with other legal or regulatory requirements;
  • Sharing of Information 
      1. We may share Your and Your Clients' Personal Information within Our group of companies, affiliates, directors and employees in order to provide the Services.
      2. We may be required to disclose Your and Your Clients' Personal Information to third party service providers we work with in order to enable them to assist us to provide the Services. 
      3. We may also share Your and Your Clients' Personal Information with partners or sponsors we work with in order to provide specific Services we may offer. In such a case, if you choose to use these Services, we will make the identity of such third parties accessible to You in order to allow You to make an informed decision whether to use these Services.
      4. In case of restructuring or change of ownership of Our company, we may transfer Your and Your Clients' Personal Information to new owners and/or partners of Our Company, in order to allow them to provide the Services. 
      5. In addition, we may disclose Your and Your Clients' Personal Information to official and/or legal authorities and/or other third parties in one of the following cases:
        1. if we are required to do so by court order, law, regulatory requirement or lawful request by any public or official authority;
        2. in order to protect Our rights and/or interests and/or property, or rights and/or interests and/or property of a third party;
        3. in order to ensure compliance with and investigate breach of Our Privacy Policy and Terms of Use;
        4. in connection with any restructuring or reorganization of Our business, including but not limited to sale, transfer, merger or bankruptcy proceedings.
  • Third party links or services
      1. The Services may offer and/or include services and/or products and/or content and/or links to services and/or products and/or content that are supplied by third parties ("Third Party Content"). 
      2. Our company does not take any responsibility, do not endorse and shall not be held liable to any such Third Party Content and/or any damages that might be caused to You and/or Your Clients due to Your use of such Third Party Content. 
      3. You Acknowledge that the use of Third Party Content, including the collecting and processing of Your and Your Clients' Personal Information by third parties while using Third Party Content, is governed by privacy policies and terms of use of the third parties providing such Third Party Content, and any use of such Third Party Content is made at Your own risk. 
  • Legal Basis for Processing (EEA individuals only)
      1. As our customer, we process Your Personal Information as a data controller, which means we determine the purposes for which Your Personal Information is being processed. The processing of Your Personal Information is based on our legitimate interests, insofar these interests are not overridden by Your data protection interests or fundamental rights and freedoms. Our legitimate interests are providing You our Services and improving them.
      2. We also process Your Clients' Personal Information as a data processor, which means we process Your Clients' Personal Information on behalf of You, the data controller of Your Clients' Personal Information. As a data controller of Your Clients' Personal Information, by using our Services you represent that you have a legal basis for collecting, controlling, processing and using Your Clients' Personal Information.
  • Security
      1. We take reasonable technical and organizational precautions to prevent the loss, destruction, theft, disclosure, misuse or alteration of Your and Your Clients' Personal Information.
      2. Your Personal Information will never be shared outside our company without Your consent, except under the conditions stipulated above.
      3. When registering to our Services, you are required to choose your own password and username, which will allow you to securely access Your dashboard and Your data stored in our Services and use our Services. We are not exposed to Your password, and therefore cannot provide you with your password in case you forgot it, but only instruct you how to reset your password. Make sure you keep Your password safe and do not disclose it to anyone else.
  • Use of tracking technologies
      1. We may use various tracking technologies and techniques, such as Cookies and Web Beacons, to allow us to automatically collect Personal Information from You and Your Clients when using our Services in order to provide and improve Our Services. 
      2. Cookies are small data files stored in a user's device by the web browser. We use cookies to identify users, monitor and analyze data about website traffic, to retrieve and analyze items that are part of the user's shopping cart and save the specific user preferences for future use of our website. The information that may be collected and stored using cookies can be IP address, session information, browser and email client type. This information can be used to enhance and personalize Your use of Pixelshop Website, Platform and other Services, to provide and improve the Automation Tool, Pop-up Tool and other Services related to Your Website and/or Your Clients, as well as to allow us to analyze users' behavior for optimization of our Services.
      3. Web Beacons are elements included in emails You are sending using Our Mailing Tool and other Services. They are used to track Your Clients' interaction with the emails you are sending, and specifically to track whether an email was opened or marked as spam, whether a Client has unsubscribed from your emails, and whether links within an email were clicked. This information may be used to provide You insights and statistics concerning Your use of our Services and Your Clients' engagement with Your messages.
  • International Transfers
      1. We operate in Israel and our servers are located in the EU (Germany), wherein Your Personal Information is stored and processed in accordance with this Privacy Policy.
      2. We may store and process Your and Your Clients' Personal Information in any country in the EU in which we may operate or have facilities, however, such storing and processing will be in accordance with this Privacy Policy in any case. By using the Services You acknowledge and allow us to internationally transfer Your and Your Clients' Personal Information.
  • Other Data Rights
    1. You may request to access, change or delete Your Personal Information under certain circumstances.
    2. You may withdraw Your consent to process Your Personal Information under certain circumstances.
    3. You may object to or request to restrict the processing of Your Personal Information (EEA residents only) under certain circumstances.
    4. You may request to be provided with Your Personal Information in a machine-readable form for portability of information (EEA residents only) under certain circumstances.
    5. You may file a complaint with a data protection authority regarding our collection and use of Your Personal Information. For more information, you may contact your local data protection authority.
    6. If you want to exercise any of the above rights, please contact us at legal@pixelshop.io and we will consider Your request in accordance with applicable law.
  • Updating this statement
    1. We may change and/or edit and/or update this Privacy Policy by posting a new version on this page of the web site.  
    2. You are encouraged to check this page occasionally to ensure you are familiar with any changes.
  1. Contact Us 
    1. With any further questions and/or requests regarding privacy issues and this Privacy Policy, please do not hesitate to contact us at legal@pixelshop.io